Seward Group
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Seward Satisfaction Survey

At the heart of Seward's ethos is the 'Seward Service Quality Programme'. We believe every customer is important to us whether they want a light bulb from the parts department or a fleet of executive vehicles for their business. Every point of contact with Seward should be a pleasurable, trouble free experience and to ensure our services continue to meet and exceed expectation we need your help.

If you are, or have been a Seward customer, your valuable feedback through the following survey will help us to improve our service offer. So please, take five minutes as this will benefit you.

Q1. With your previous visit in mind, do you agree with the following statements?
The staff were knowledgeable on the products available
Strongly agree Agree Neither agree or
disagree
Disagree Strongly disagree
Every aspect of my visit was handled with efficiency and speed
Strongly agree Agree Neither agree or
disagree
Disagree Strongly disagree
All paperwork and documents were well explained and easy to complete
Strongly agree Agree Neither agree or
disagree
Disagree Strongly disagree
Q2. How would you rate the attitude and friendliness of our staff?
Excellent Good Average Poor Very poor
Q3. How do you rate the value for money of our products and services?
Excellent Good Average Poor Very poor
Q4. If you purchased parts from us, were you happy with the experience? If not, please explain.
Very happy Happy Acceptable Unhappy Very unhappy
Please state why?
Q5. How effective were we in identifying your needs?
Very effective Effective Average Ineffective Very ineffective
Q6. If you have used our website, www.sewardgroup.co.uk how easy did you find it to use?
Very easy Easy Average Difficult Very difficult
Q7. Overall, how satisfied were you with your visit to Seward?
Very satisfied Satisfied Acceptable Unsatisfied Very unsatisfied
Q8. What changes could Seward make to improve our service to you?
Please explain
Q9. Would you recommend Seward in the future?
Yes No  
Q10. If you have a specific problem that you feel needs our attention or would like to express any other areas of satisfaction or dissatisfaction, please specify here
Please specify

Your Details:-

Name*
Telephone number*
Make and model of current vehicle
Vehicle registration
When was this vehicle last serviced/MOT'd?
  Mobile number*
Email address*
Address

All details and information submitted through this form are private and confidential and used solely by Seward and no other third party or organisation. Seward may use these details to contact you from time-to-time with relevant information and offers that may benefit you.

If you would rather not be contacted or do not wish to receive this information please click here.

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