At the heart of Seward's ethos is the 'Seward Service Quality Programme'. We believe every customer is important to us whether they want a light bulb from the parts department or a fleet of executive vehicles for their business. Every point of contact with Seward should be a pleasurable, trouble free experience and to ensure our services continue to meet and exceed expectation we need your help.
If you are, or have been a Seward customer, your valuable feedback through the following survey will help us to improve our service offer. So please, take five minutes as this will benefit you.
Q1. With your previous visit in mind, do you agree with the following statements?
The staff were knowledgeable on the products available
Strongly
agree
Agree
Neither
agree or
disagree
Disagree
Strongly
disagree
Every aspect of my visit was handled with efficiency and speed
Strongly
agree
Agree
Neither
agree or
disagree
Disagree
Strongly
disagree
All paperwork and documents were well explained and easy to complete
Strongly
agree
Agree
Neither
agree or
disagree
Disagree
Strongly
disagree
Q2. How would you rate the attitude and friendliness of our staff?
Excellent
Good
Average
Poor
Very poor
Q3. How do you rate the value for money of our products and services?
Excellent
Good
Average
Poor
Very poor
Q4. If you purchased any parts from us, were you happy with the overall purchase? If not, please explain why.
Very happy
Happy
Acceptable
Unhappy
Very unhappy
Please state why?
Q5. How effective were we in identifying your needs?
Very
effective
Effective
Average
Ineffective
Very
ineffective
Q6. If you have used our website, www.sewardgroup.co.uk how easy did you find it to use?
Very
easy
Easy
Average
Difficult
Very
difficult
Q7. Overall, how satisfied were you with your visit to Seward?
Very
satisfied
Satisfied
Acceptable
Unsatisfied
Very
unsatisfied
Q8. What changes could Seward make to improve our service to you?
Q9. Would you recommend Seward in the future?
Yes
No
Q10. If you have a specific problem that you feel needs our attention or would like to express any other areas of satisfaction or dissatisfaction, please specify here
Your Details:-
Name*
Address*
Telephone number*
Mobile number*
Email*
Make and model of current vehicle
Vehicle registration
When was this vehicle last serviced/MOT'd?
All details and information submitted through this form are private and confidential and used solely by Seward and no other third party or organisation. Seward may use these details to contact you from time-to-time with relevant information and offers that may benefit you. If you would rather not be contacted or do not wish to receive this information please click here.
*
Required Fields
